At Sustainacert International, we are dedicated to providing impartial, transparent, and globally recognized certification and reporting services that uphold the highest standards of quality and integrity.
OUR COMMITMENT IS DEMONSTRATED THROUGH
- Strict adherence to relevant international standards and regulatory requirements.
- Continuous improvement of our processes, services, and capabilities to consistently exceed client expectations.
- Fostering a culture of excellence, objectivity, and ethical conduct in all aspects of our operations.
- Empowering our expert teams through ongoing training, innovation, and knowledge sharing.
- Building long-term partnerships by supporting our clients in achieving responsible and sustainable growth.
We aim to be a trusted certification partner for organizations worldwide, contributing to a safer, more sustainable, and high-performing global future.
IMPARTIALITY STATEMENT
At Sustainacert International, impartiality is the cornerstone of our certification and reporting services. We are unwavering in our commitment to maintaining independence, objectivity, and neutrality across all areas of our operations.
We recognize the critical importance of impartiality in conducting certification activities and ensure that all decisions are grounded solely in objective evidence of compliance—free from commercial, financial, or any other undue influence.
To uphold this commitment, we have implemented the following measures:
- Robust governance structures and procedures to identify, assess, and manage potential conflicts of interest.
- Independent operations that maintain a clear separation from consultancy services or affiliations that could compromise our integrity.
- Ongoing training for all personnel involved in certification activities to ensure they understand, uphold, and report any threats to impartiality.
- Regular reviews and oversight of our systems and practices to strengthen transparency, accountability, and stakeholder trust.
At Sustainacert International, we ensure that impartiality is never compromised—enabling us to provide fair, credible, and globally trusted certification services to organizations worldwide.
APPEAL AND COMPLAINT STATEMENT
At Sustainacert International, we are committed to upholding the principles of transparency, fairness, and accountability in all our certification and assessment activities. We recognize the importance of providing a clear, accessible, and impartial process for managing appeals and complaints from clients, stakeholders, and the public.
APPEALS
Clients who disagree with a certification decision or audit outcome have the right to submit a formal appeal. All appeals are managed independently and objectively, ensuring that the original decision is reviewed by qualified personnel who were not involved in the initial evaluation.
COMPLAINTS
We value feedback and are dedicated to addressing any concerns related to the conduct of our personnel, the quality of our services, or the actions of certified clients. All complaints are treated with seriousness, confidentiality, and impartiality, and are thoroughly investigated. Corrective actions are implemented as necessary to uphold the integrity of our services.
